It was March 17, 2017. Troops from the US-led coalition fighting jihadists in Iraq were advancing on Mosul's Old City, squeezing out the Islamic State (IS) group.
But just months before the recapture of the city, where IS had declared its caliphate in 2014, a new human toll was added to the growing tragedy when it was revealed more than 100 civilians had been killed in a single coalition air strike.
The compensation system is opaque even for those with expertise, said Sarah Holewinski, Washington director for Human Rights Watch. "They have sometimes paid, sometimes not. We need degrees to figure out laws and channels," she told AFP.
It was one of those American bombs that changed the life of former truck driver Khalil on March 17, 2017, "at 8:10 a.m. exactly" in Mosul al-Jadidah - New Mosul in Arabic.
"There was a bombing and I was buried under rubble" until "around 11 a.m. when I heard people coming to rescue us," said the 51-year-old.
The explosion and collapse of the building where he had been sheltering dozens of women, men and children caused the largest single civilian death toll in the fight against IS.
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